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- A new survey reveals the airports in North America with the highest customer satisfaction in 2022.
- JD Power asked more than 26,000 travelers to evaluate recent airport experiences amid a surge in travel chaos.
- Three airports in Florida make the list. Check out the other airports that handled recent chaos best, according to the survey.
A recent survey of satisfaction at airports found that customers are most satisfied with airports in Florida.
Overall, though, satisfaction levels with air travel have plummeted since 2021.
In its 2022 North American Airport Satisfaction Survey, JD Power found that travel customers are significantly more bothered by crowds, food prices, and airport parking than last year.
"The combination of pent-up demand for air travel, the nationwide labor shortage and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated—and it is likely to continue through 2023," said Michael Taylor, JD Power's travel intelligence lead.
Recent air travel chaos has been well documented, with labor shortages and logistical issues causing flight delays, cancelations, and lost baggage.
However, not all passengers reported negative experiences at airports this year: JD Power surveyed more than 26,000 travelers between August 2021 through July 2022 to find the airports with which they were most satisfied.
The survey measured factors like terminal facilities, airport arrival/departure, baggage claim, food, beverage, and retail.
While Florida airports were the winners, with three highly ranked airports, there were also two airports in California with which many customers were satisfied. No Canadian airports took top spots this year.
The overall satisfaction ratings are on a 1,000-point scale and are broken up into three groups: mega airports, large airports, and medium airports. See the rankings below.
Best Mega Airports
Mega airports are defined as those with 33 million or more passengers per year.
#1. Minneapolis-Saint Paul International Airport
Minneapolis-Saint Paul International Airport aimintang/Getty Images
#2. San Francisco International Airport
San Francisco International Airport Justin Sullivan/Getty Images
(Tied) #3. Detroit Metropolitan Wayne County Airport
Detroit Metropolitan Wayne County Airport Matthew Hatcher/Getty Images
(Tied) #3. John F. Kennedy International Airport
John F. Kennedy International Airport David Jay Zimmerman/Getty Images
Best large airports
Large airports are defined as those with 10 million to 32.9 million passengers per year
#1. Tampa International Airport
Tampa International Airport Paul Hennessy/Anadolu Agency via Getty Images
#2. John Wayne Airport, Orange County
John Wayne Airport Orange County Allen J. Schaben / Contributor
#3. Dallas Love Field
Love Field in Dallas HUM Images/Universal Images Group via Getty Images
Best medium airports
Medium airports are defined as those with 4.5 million to 9.9 million passengers per year.
#1. Indianapolis International Airport
Indianapolis International Airport Lokibaho/Getty Images
#2. Pittsburgh International Airport
Pittsburgh International Airport Jeff Swensen/Getty Images
(Tied) #3. Jacksonville International Airport
Jacksonville International Airport Fly Jacksonville
(Tied) #3. Southwest Florida International Airport
Southwest Florida International Airport Spencer Platt/Getty Images
Southwest Florida International Airport is located in Fort Myers and serves Fort Myers, Cape Coral, Sanibel, Captiva, Naples, Marco Island, the Everglades, Charlotte Harbor, and the Gulf Islands, according to the airport's website.
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