These are the best airports in North America in 2022, according to a new survey of travelers

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Passengers in Toronto Pearson International Airport on July 22, 2022.

Steve Russell/Toronto Star via Getty Images
  • A new survey reveals the airports in North America with the highest customer satisfaction in 2022. 
  • JD Power asked more than 26,000 travelers to evaluate recent airport experiences amid a surge in travel chaos.
  • Three airports in Florida make the list. Check out the other airports that handled recent chaos best, according to the survey.

A recent survey of satisfaction at airports found that customers are most satisfied with airports in Florida. 

Overall, though, satisfaction levels with air travel have plummeted since 2021. 

In its 2022 North American Airport Satisfaction Survey, JD Power found that travel customers are significantly more bothered by crowds, food prices, and airport parking than last year. 

"The combination of pent-up demand for air travel, the nationwide labor shortage and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated—and it is likely to continue through 2023," said Michael Taylor, JD Power's travel intelligence lead. 

Recent air travel chaos has been well documented, with labor shortages and logistical issues causing flight delays, cancelations, and lost baggage. 

However, not all passengers reported negative experiences at airports this year: JD Power surveyed more than 26,000 travelers between August 2021 through July 2022 to find the airports with which they were most satisfied. 

The survey measured factors like terminal facilities, airport arrival/departure, baggage claim, food, beverage, and retail. 

While Florida airports were the winners, with three highly ranked airports, there were also two airports in California with which many customers were satisfied. No Canadian airports took top spots this year.  

The overall satisfaction ratings are on a 1,000-point scale and are broken up into three groups: mega airports, large airports, and medium airports. See the rankings below. 

Best Mega Airports

Mega airports are defined as those with 33 million or more passengers per year.

#1. Minneapolis-Saint Paul International Airport

Minneapolis - Saint Paul International Airport

Minneapolis-Saint Paul International Airport aimintang/Getty Images

Score: 800/1,000

#2. San Francisco International Airport

San Francisco International Airport

San Francisco International Airport Justin Sullivan/Getty Images

Score: 796/1,000

(Tied) #3. Detroit Metropolitan Wayne County Airport

Detroit Metropolitan Wayne County Airport

Detroit Metropolitan Wayne County Airport Matthew Hatcher/Getty Images

Score: 791/1,000

(Tied) #3. John F. Kennedy International Airport

John F. Kennedy International Airport

John F. Kennedy International Airport David Jay Zimmerman/Getty Images

Score: 791/1,000

Best large airports

Large airports are defined as those with 10 million to 32.9 million passengers per year

#1. Tampa International Airport

Tampa International Airport

Tampa International Airport Paul Hennessy/Anadolu Agency via Getty Images

Score: 846/1,000

#2. John Wayne Airport, Orange County

John Wayne Airport Orange County

John Wayne Airport Orange County Allen J. Schaben / Contributor

Score: 826/1,000

#3. Dallas Love Field

Love Field in Dallas

Love Field in Dallas HUM Images/Universal Images Group via Getty Images

Score: 825/1,000

Best medium airports

Medium airports are defined as those with 4.5 million to 9.9 million passengers per year.

#1. Indianapolis International Airport

Indianapolis International Airport

Indianapolis International Airport Lokibaho/Getty Images

Score: 842/1,000

#2. Pittsburgh International Airport

Pittsburgh International Airport

Pittsburgh International Airport Jeff Swensen/Getty Images

839/1,000

(Tied) #3. Jacksonville International Airport

Jacksonville International Airport

Jacksonville International Airport Fly Jacksonville

826/1,000

(Tied) #3. Southwest Florida International Airport

Southwest Florida International Airport

Southwest Florida International Airport Spencer Platt/Getty Images

826/1,000

Southwest Florida International Airport is located in Fort Myers and serves Fort Myers, Cape Coral, Sanibel, Captiva, Naples, Marco Island, the Everglades, Charlotte Harbor, and the Gulf Islands, according to the airport's website. 

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Source: https://www.businessinsider.com/best-airports-north-america-travelers-covid-jfk-jd-power-survey-2022-9